At Trexola, we strive to provide fast, reliable, and secure shipping for all our customers. Please review our shipping policy below.
1. Processing Time
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery times vary depending on your location and selected shipping method.
- Estimated delivery: 3–7 business days within the USA.
- International orders may take 7–21 business days, depending on customs clearance and local postal services.
3. Order Tracking
Once your order ships, you will receive a confirmation email with tracking details. You can track your package using the carrier’s tracking system.
4. Delays
Trexola is not responsible for shipping delays caused by:
- Incorrect shipping information provided by the customer
- Weather conditions, natural disasters, or carrier delays
- Customs clearance or international shipping restrictions
5. Shipping Restrictions
- Currently, we ship to the United States and selected international locations.
- We do not ship to P.O. Boxes, APO/FPO/DPO addresses at this time.
6. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 7 days of delivery at Support@trexola.com.
- We will work with the carrier to resolve the issue.
7. Contact Us
For any shipping-related questions, please reach out:
Trexola, LLC
📍 6100 Lowerywood Circle, Trinity, NC, 27370, USA
📧 Support@trexola.com